Frequently Asked Questions
Answers to all your questions about 368bd
From opening an account to withdrawing money via bKash — whatever question comes to mind, we have answered it in plain English.
Below we have organised the most frequently asked questions from players in Bangladesh into five categories — Account and Registration, Deposits and Withdrawals, Games and How to Play, Bonuses and Promotions, and Security and Responsible Gaming. Click any question to see the full answer. If you need anything else, our 24/7 live chat in English support is always ready.
Account and Registration
To open an account at 368bd you need an active mobile number, a valid email address and your full name. The registration process is entirely in English and takes just a few minutes. Register with accurate details to avoid any issues when withdrawing later.
368bd is only for people aged 21 and above. During registration you must confirm that you are at least 21 years old. Accounts belonging to underage users will be closed immediately and any deposited funds will not be refunded.
No, only one account per person is allowed. Creating multiple accounts may result in all accounts being permanently closed and balances being forfeited. If you have a problem with an existing account, contact support via live chat.
Click the "Forgot Password" option on the login page and enter your registered email or mobile number. A verification code will be sent to you shortly. Use the code to set a new password. If you still have trouble, contact our 24/7 live chat support.
Account verification must be completed before you can make a withdrawal. This is done for your security so that no one else can withdraw funds from your account. The verification process is straightforward and is usually completed in a short time.
Deposits and Withdrawals
Deposits from bKash to 368bd are usually processed instantly. The funds will appear in your gaming wallet within a few minutes of the payment being completed. Occasional minor delays may occur due to network issues — if that happens, contact live chat with your transaction ID.
Yes, both Nagad and Rocket can be used for deposits and withdrawals at 368bd. Direct bank transfer is also supported. The minimum deposit amount across all methods is ৳300. Choose whichever method is most convenient for you — all options are secure and fast.
The minimum deposit at 368bd is ৳300 and this applies to all payment methods. The minimum withdrawal amount is ৳800. 368bd does not charge any additional fees for deposits or withdrawals, though your mobile banking service's own fees may apply.
Once a withdrawal request is approved, funds are usually delivered to your bKash, Nagad or Rocket number within 1 hour. Bank transfers may take slightly longer. Having a verified account and correct details on file speeds up the process.
A withdrawal request can be rejected in certain situations — such as an unverified account, unmet bonus wagering requirements or incorrect payment details. Before withdrawing, make sure your account is fully verified and all bonus terms have been met.
Games and How to Play
To bet on BPL and other cricket tournaments, go to the cricket betting section at 368bd. Live betting is also available while a match is in progress. Odds for every market are updated in real time. Review the odds carefully before placing a bet and play within your budget.
RTP, or Return to Player, is the average percentage of total bets that is paid back to players over the long term in a given game. As an example, a game with a high RTP generally gives you more playing time. Keep in mind that this is a long-term statistical average — the outcome of every spin is completely independent.
Yes, 368bd is fully mobile-friendly. You can play directly through a browser on any Android or iOS smartphone or tablet — no separate app download is needed. Slots, live casino and sports betting all work fully on mobile.
368bd offers games from multiple leading providers including Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, NetEnt and Microgaming. Each provider uses its own certified random number generator (RNG), which ensures fair play.
Yes, the live casino section at 368bd lets you play with real dealers in real time. High-quality live streaming from Evolution Gaming and Ezugi is used. A variety of popular games are available including Baccarat, Roulette, Blackjack and Dragon Tiger. A good internet connection makes the experience even better.
Aviator by Spribe is a crash-style game where a plane flies and a multiplier keeps increasing. You must cash out before the plane crashes. Cashing out at the right moment wins you your bet multiplied by the current multiplier. The game also has a preset auto cash-out feature.
Bonuses and Promotions
When you open a new account at 368bd and make your first deposit, you will receive a 150% welcome bonus of up to ৳5,000. So if you deposit ৳3,334, you will receive an additional ৳5,000 as a bonus. The bonus is added automatically — no separate code needs to be applied.
A 20x wagering requirement on the welcome bonus means you must wager a total of 20 times the bonus amount before you can withdraw it. For example, if you receive a ৳1,000 bonus, you need to place ৳20,000 worth of bets before withdrawing. For full details, see the terms and conditions page.
The 368bd VIP program has three tiers: Bronze (up to 0.3% weekly cashback), Silver (up to 0.5% weekly cashback) and Gold (up to 0.8% weekly cashback). Being regularly active and playing more will gradually move you up to higher tiers. Cashback is added automatically every week.
In most cases bonuses can be used on slots, live casino and cricket betting, though certain games may be excluded for specific bonuses. Read the terms attached to each bonus or ask our live chat support for accurate details.
Yes, 368bd offers special promotions during Eid, Pohela Boishakh and various national festivals. Special sports betting offers also come out during the BPL season. To stay updated on these offers, check the 368bd promotions page regularly or ask via live chat.
Security and Responsible Gaming
368bd uses the latest SSL encryption technology to protect your personal and financial information. Your data is never sold or transferred to third parties. For full details about our privacy practices, see the privacy policy page.
Yes, 368bd stores your bKash, Nagad or bank details in encrypted form. During any payment transaction, information is transmitted directly through the payment gateway, so there is no risk of it being exposed to third parties. If you notice anything suspicious, let us know immediately.
368bd takes responsible gaming very seriously. If you feel that playing is getting out of your control, contact our live chat to set a deposit limit or self-exclusion on your account. For more information, read our responsible gaming page.
To activate self-exclusion, contact our 24/7 live chat support or send a request to [email protected]. You can close your account for a set period or permanently. While self-exclusion is active, logging into your account will not be possible.
368bd only uses certified games from reputable providers that have been tested by independent third parties. The outcome of every game is determined by a random number generator (RNG), which cannot be altered in any way. The platform is committed to providing a safe and fair gaming environment.
Still have questions? Contact support
Our dedicated support team is available in English 24 hours a day, 7 days a week. Get an answer instantly via live chat or write to us by email — we are always here to help.
Email: [email protected]
24/7 live support in English